We at Dekko Interiors Ltd are committed to providing excellent customer care and high-quality services. One of our main values is that everything we do is about you, our customer, so we are committed to providing the best possible service at all times, and we also value and respect our customers’ differences and try to meet the needs of those with specific requirements.
We are committed to keeping the standard of our services as high as possible. The service standards that we aim to keep to are set out in this customer service charter. We have agreed these with our clients. If we do not meet these standards, you must tell us so that we can make improvements to our services.
We will review these standards on a monthly basis.
Main aims of the policy
The main aims of the policy are to:
•provide a system that will create a ‘right first time’ culture;
•involve you in shaping our services and setting and monitoring standards;
•make sure we provide the same high-quality services to all our clients whatever their race, age, sex, religion, sexuality or disability;
•provide a fast reaction time to all queries and to ensure speedy resolution so as to course minimal fuss to our clients
•allow ‘benchmarking’ to take place so we can compare ourselves against other organisations;
•provide clear information about levels and quality of service that you can expect; and
•use all of our available resources to make sure we continually improve our performance and the quality of our services.
At Dekko Interiors, we understand that each query, no matter how large or small is as important to each other and therefore we undertake to treat each and every query in the same manner.
•We will reply to each query within 24 hours from Monday-Friday (Weekend queries will be answered on Monday).
•We will analyse each query as to whether an inspection is required prior to replying to minimalize the attendance needs.
•We will attend as soon as we are able once an attendance date has been given to us by our client once agreed by the resident.
•We will arrive on time on the agreed day and carry Dekko Interiors identification where needed.
•We will complete each and every query within 15 working days.
•We will ask for a completion and satisfaction form to be completed by the resident and this will be passed to our clients.
•We will constantly monitor and access our customer care to ensure we always achieve over 90% satisfaction
Customer Care Workflow